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TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
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The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag. 2013;41(1):79 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.079
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A Study on the Effects of the effect of University Advertising and Realization on to Apply and Choice University
Jang Jin Ha, Jae Young Moon
J Korean Soc Qual Manag. 2013;41(1):69 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.069
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Effect of Difference Education Quality on Student Satisfaction and Student Loyalty
Gye-Soo Kim
J Korean Soc Qual Manag. 2013;41(1):53 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.053
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A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
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A Study on Development of Quality Satisfaction Index Model for Military Goods
Se-Min Kwon, Seok-Goo Choi, Kyoung-Ho Cho, Seung-Ho Baek, Yong-Seop Kim
J Korean Soc Qual Manag. 2012;40(3):234 DOI: https://doi.org/10.7469/JKSQM.2012.40.3.234
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Variables Affecting End-User Satisfaction in Application Market
Hyun-Mo Kim, Jae-Hong Park, Sang-Chul Lee, Yung-Ho Suh
J Korean Soc Qual Manag. 2012;40(2):211 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.211
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The Effects of Service Quality and Costs of Power Plant Maintenance Services on Customer Value and Customer Satisfaction
Jin-Ho Lee, Jong-Hoon Kim, Han-Joo Yoo
J Korean Soc Qual Manag. 2012;40(1):73 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.073
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A study on Mobile SNS Attributes Effects on Information share, Relationship formation, and User satisfaction
Sun-Hee Sim, Jae-Young Moon
J Korean Soc Qual Manag. 2012;40(1):60 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.060
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Public Internet Service and Customer Satisfaction with a Focus on Public Agencies in Korea
Hee-Jun Park, Seok-Hee Son, Hong-Sung Kim
J Korean Soc Qual Manag. 2011;39(4):565
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A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
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Development of Job Satisfaction Measurement Model Using Structural Equation Model
Young-Ho Chun
J Korean Soc Qual Manag. 2011;39(1):90
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Key Factors for Invigorating Customer Satisfaction Management from TQM Perspective
Chang-Juck Suh, Hye-Mi Hwang
J Korean Soc Qual Manag. 2011;39(1):45
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Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
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The Relationship between Service Quality and Satisfaction of E-government Self Service Technology (SST)
Weon-Sang Yoo, Jonathan S. Kim, Sung-Bin Cho
J Korean Soc Qual Manag. 2010;38(4):549
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Analyzing the Causal Relationship between Qualities, Satisfaction, and Trust in Public Services: an Intermediary Customer Perspective
June-Young Rha
J Korean Soc Qual Manag. 2010;38(3):378
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A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
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Potential Customer Satisfaction Improvement Index based on Kano Model
Sung-Uk Lim, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):248
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Empirical study on Customer Satisfaction and others Factor influencing "would recommend" in NPS(Net Promoter Score) - Focus on Kitchen furniture -
Kyu-Sik Kim, Sang-Bok Ree
J Korean Soc Qual Manag. 2009;37(2):58
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A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Ihn-Shik Lee
J Korean Soc Qual Manag. 2008;36(3):66
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The Effect of Components of Interactivity on Satisfaction, Trust, Commitment and Loyalty in Online Community
Yong-Gil Choi, Dong-Choon Choi, Sung-Su Lee
J Korean Soc Qual Manag. 2007;35(4):123
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The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag. 2007;35(4):111
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Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
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The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
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An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2007;35(1):35
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Service Quality of Internet-based Lecture and In-class Lecture at the University Level
Jae-Hong Yoon
J Korean Soc Qual Manag. 2006;34(4):65
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An Effect of Service Quality Factors on Customer Satisfaction in Infant Education Institutes : Centered on the Comparison of Kindergartens and Daycare Centers
J Korean Soc Qual Manag. 2006;34(2):48
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The Effects of Trust on Customer Satisfaction and Re-use Intention in P2P File Sharing
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2006;34(2):33
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Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
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A Study on the Effects of ISO 9001/2000 Certification Factors on Performance of Service Quality and Customer Satisfaction
Kim Jae Hwan
J Korean Soc Qual Manag. 2004;32(4):64
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